Done Right. Period.

Family Owned & Operated

FREE Check Engine Code Scan

FREE Shuttle & Loaners

Financing Available

Certified Technicians Available

7027 S. Westnedge
Portage, MI 49002

269.327.9600

Mon-Fri 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed

Due to current health concerns and restrictions, we are limiting the amount of people in our waiting area to 3 at a time. We apologize for any inconvenience, and appreciate your understanding. Please also note our reduced business hours.

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Our Customers' Reviews Powered by Pistn

May 09, 2020 Francis G.

★★★★★

Quite pleased with the level of service. Able to bring car in right away and have exhaust system repaired inexpensively. They were very accommodating. Referred by a friend. Will go there from now on for all auto issues.

May 06, 2020 Michael C.

★★★★★

I was very pleased the prices were reasonable Rick notified me that I needed additional work and I told him to go ahead whatever it needs then he noticed he overcharged me and refunded me the overcharge right then and there they also repaired my spare with no additional cost thank you

Apr 07, 2020 Jayant M.

★★★★★

This service center is the best service center I ever come across.the technicians are knowledgeable and care kind.

Mar 03, 2020 roy c.

★★★★★

Courteous and thorough shop. Professional staff, great work.

Feb 19, 2020 Calvin S.

★★★★★

I was in desperate need of an alignment after changing some parts on my truck, I spoke with Edward on the phone and he told me they could squeeze me in if I got there soon. I got there and my truck went right in, When they realized I needed a full alignment I was informed of the procedure and the price difference BEFORE they proceeded which was a surprise since nobody else does that. I was informed the entire time. Edward also engaged in conversation which helped time go by. The guys stayed later than they were supposed to just to make sure I was taken care of properly. Exceptional service, I will be back!

Jan 06, 2020 Randy L.

★★★★★

My family & I had traveled from Wisconsin on Saturday, 1/4/2020 and were in town for a funeral and had the serpentine belt come off and was frayed/destroyed. Tuffy was able to get my car repaired in 1 1/2 hours with new serpentine belt and new tensioner! Fantastic service! Thank you! Was able to get back hometo Wisconsin later that evening! You guys are life savers!

Dec 29, 2019 Ed D.

★★★★★

I recently took my Patriot in for an oil change. I also asked Shawn to see if he could find something wrong with the exhaust because of extra noise in the cabin. Shawn let me know that the exhaust wasnt an issue but a bad wheel bearing. Additionally the front ball joints were showing signs of wear - he advised this would be a safety issue in the near future and explained things carefully. After getting a quote, I decided to get the repair done. Rick made sure I had a loaner car and told me I'd receive a text when it was finished. When I returned to pick up my car, Emily explained the bill was less than quoted because some of the parts weren't needed after all. This is why I travel 50 miles to have my Patriot services at Rick's shop. They are honest, friendly, and efficient. Highly recommend their service.

Nov 26, 2019 Lucas F.

★★★★★

Very honest people, thank you! I always get someone when I call but rarely through online/email.

Nov 09, 2019 Bob P.

★★★★★

I have been a customer for a number of years. I always get prompt courteous service. Rick, Emily, and the crew have always been able to diagnosis and repair every issue I have brought to them. I feel that they provide this service at a very fair price

Nov 08, 2019 Barb V.

★★★★★

I had taken my car to several other shops trying to diagnose some handling problems. 3 mechanics told me there's nothing wrong with the car and there were no safety issues with it at all. Tuffy's mechanic is the only one who saw that the U bolts on the leaf springs were broken - which is a very dangerous thing that could have resulted in a serious wreck. Nobody else even noticed it. Once that was repaired the handling problems were resolved. So Tuffy and their mechanics get points for being thorough and really looking at the car, as well as probably saving my life and the lives of other people on the road.

Sep 25, 2019 Zachary L.

★★★★★

I would recommend this place highly. Very honest and a job well done. Went well beyond what they had to do to help. Much appreciated.

Aug 06, 2019 Ben W.

★★★★★

Impeccable service, not pushy about anything and very efficient. We may have had a small miscommunication about hours of operation, but Rick and Matt were incredible. Will absolutely be using this shop for everything moving forward.

Jul 29, 2019 Stephanie S.

★★★★★

Tuffy's was great. Matt was extremely helpful and I appreciated his help. The tech was great as to letting me know what I absolutely needed and what I could wait a little while on. They worked hard to get me taken care of as quickly as they could. I will use Tuffy's in the future.

Jul 20, 2019 Nick J.

★★★★★

2011 Chevy HHR needed a muffler and Tuffy came through with a great price and excellent timeline. Rick and Emily are great people and I look forward to bringing future business their way! Highly recommended!!

Jul 01, 2019 Dana .

★★★★★

Rick, Emily and their team are fantastic! Speedy honest and trustworthy service!!

May 02, 2019 GERALD S.

★★★★★

I knew i was in need of a brake job. I read the reviews of several service shops in the Portage area. This Tuffy shop was the best. I took my SUV in and was greeted by very friendly staff. I waited to see just what my SUV may need and had mentioned there was a noise coming from the rear.The Technician took my car for a test ride, put it up on the hoist, did a very in depth inspection. I was greeted by SHAWN my Tech. He took me through all he found. There were many issues I did not know about. I am knowledgeable in basic auto mechanics and what he told me was indeed Factual and in need of immediate repair. Shawn explained what was wrong, what it would take to fix it .My car is 16yrs old but has just 88k in miles, I ask him if it was worth saving. Shawn was very honest and knowledgeable , He did not hesitate and said YES it is. That the vehicle was in great shape and these repairs would allow me many more miles in it. He said that the items being fixed were normal wear things and that i had actually got way more then was expected from them. The honesty and sincere concern for me and the car was very genuine. The repairs were done when said, The cost was much less then I thought and exactly as quoted on the estimate. This is a OUTSTANDING Shop, Very honest, Friendly, and caring . They give excellent suggestions and explain everything. If you don't use this Tuffy Shop for your service needs you are making a big mistake. I Highly Recommend them, and will be using them for all my service needs . Thank you Shawn for your advice and super great work.

Mar 11, 2019 Jimmy N.

★★★★★

Great service, friendly people. Did my Estimate and the repair on the same day. It was a Saturday. I will be going back when I need repairs in the future.

Mar 09, 2019 Cyn N.

★★★★★

The kind & professional individuals at Tuffys helped me figure out what was wrong with my car at their earliest convenience. Although they were particularly busy, they worked diligently to help each customer. I was happy to hear that they were able to solve my car’s problem and it didn’t even break my bank! 10/10 would recommend. Thanks Tuffy!

Mar 03, 2019 Damon F.

★★★★★

I have been coming to Tuffy for years and each time they have listened to my needs and came through to maintenance my classic Toyota. I appreciate your kindness and respect. Thank You Kindly!

Feb 10, 2019 Anthony W.

★★★★★

Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

Feb 10, 2019 Anthony W.

Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

Feb 10, 2019 Anthony W.

Nov 30, 2018 Amy L.

★★★★★

I depend on my local Tuffy for all aspects of repair for both my car and my daughter's car. The King family deals openly, honestly, and safely when it comes to any proactive and necessary repairs on our vehicles. I've been a customer for over 11 years, and will go nowhere else.

Jul 18, 2018 Thomas C.

★★★★★

What a fast turn around on a brake problem. Parts had to be special ordered, and still repaired the master cylinder 2 days earlier than quoted. Great people!

Jul 12, 2018 Ronald B.

★★★★★

I am so pleased with the service and the technical experience of your staff.I have been going to tuffy's for years and I will be going for years to come. Sincerely Yours, Ronald Berg

May 29, 2018 Patricia W.

★★★★★

Was very impressed with how quickly I got service and how nice everyone was and how quickly the repairs were made. They even gave me a ride home so I wouldn’t have to wait in their waiting room. Their prices were a little below the national average for what was needed. Just a pleasure to get such fine service these days.

May 26, 2018 kim s.

★★★★★

Got me in quick to service my brakes, gave me a free loaner car and beat the price of a local competitor I had an appt with the next day. I accidentally left items in the rental car and they were quick to call to let me know and brought them out to my car for me.. excellent customer service, I will be back.

Jan 08, 2018 Donna H.

★★★★★

Emily and the staff at Tuffys always provides me with excellent service and competative pricing on work to be done. I will continue to have my cars serviced with them and recommend them to my family and friends.

Dec 13, 2017 Tracy M.

★★★★★

Tuffy did an amazing job on my battery today! A special thanks to “T” and the rest of the team. They got me right in, they were friendly and not pushy like a lot of other auto cares centers I’ve been to recently. Thanks again guys!

Sep 06, 2017 Ken K.

★★★★★

I would recommend this place to everyone , very good service ,very good at what they do ,trust them with both of my cars . good job boys !!!!

Jun 11, 2017 Dan H.

★★★★★

Rick and his team were excellent in every aspect. They found out what the problem was and offered us a great solution at a very reasonable price. To top it off they finished the job well ahead of time. Terrific overall experience.

Jun 07, 2017 Jennifer H.

★★★★★

May 27, 2017 Margaret Y.

★★★★★

Honest, fair priced, and fast! I would definitely bring my car here again!

Apr 07, 2017 Laurie M.

★★★★★

I have been bringing my car to Tuffy's on Westnedge for almost 10 years. They have great customer service and great mechanics!!! Thanks to them I'm still driving my 2003 Subaru! I won't take my car anywhere else unless it's something they can't do and requires an authorized dealer. You rock Tuffy's!!

Jul 07, 2016 Lorraine A.

★★★★★

We've been taking my car to this Tuffy location for almost 10 years. We came the first time because of their location, but we've kept coming back because we are so satisfied. It's not just oil changes and mufflers - we've had major engine repairs as well. I love that it is a locally-focused, family-owned business. Rick and Emily are straight-shooters, honest, and they really care that the work is done right. They include discounts even when I forget my coupon, and they always stand by their quoted price even if it turns out they made an error (hey, it happened once). The mechanics seem to be happy and stick around (always a good sign). I have always received quality service and fair pricing from this Tuffy shop. I recommend them them highly.

Dec 08, 2015 April H.

★★★★★

It was my first time at Tuffy, saw the sign for an oil change called very helpful on the phone and in the shop. I was introduced to my service tech I really liked that, very honest. I will definitely be back!!!

Nov 06, 2015 Megan B.

★★★★★

Well done Stuffy! Half the price of the dealership! Friendly and knowledgeable staff. Thanks !

May 05, 2015 Kelly H.

★★★★★

Brandon was quick to provide an email estimate and schedule my service. He was honest with options and aware of my budget for repairs. While waiting for my service of new brakes & rotors, he even paid for my drink :) He went above and beyond expectations for service.

Apr 16, 2015 Jill S.

★★★★★

We take both our cars there and have had great service every time. They let us know exactly what we need and will fix in a timely fashion. One winter day, below zero air temp, the heat died in the car. Called them, they squeezed us in immediately, AND gave us a loaner to drive till the next day when the part would come in -- all at a very fair price.

Mar 06, 2015 Don K.

★★★★★

Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.

Mar 06, 2015 Don K.

Feb 25, 2015 Deborah M.

★★★★★

Being new to the area, I was so happy to find an auto service center that I could trust and rely on. Rick and Emily are just "over-the-top" with their customer service. They will quickly put your mind at ease with their combined experience and extensive knowledge in automotive repair and maintenance. I feel better knowing I have a mechanic I can trust, and I would recommend to my friends. Bring your vehicle to Tuffy in Portage, you won't regret it

Nov 28, 2014 Mike N.

★★★★★

We were very pleased with the service. The employees were very helpful, kind and welcoming. We will definitely return here in the future, our Toyota Corolla is beautiful!

Oct 01, 2014 google user u.

★★★★★

I have had multiple dealings with Rick and Emily at the Westnedge Ave Tuffy location. I cannot say enough about their service and their commitment to doing what is right for me and my family. Their prices are more than fair and they don't try to 'sell' me on unnecessary repairs. I wholeheartedly endorse Tuffy Auto Service Center.

Oct 01, 2014 google user u.

★★★★★

I've been taking our family vehicles to the Portage Tuffy for several years. Why? Because Rick, Emily, and their team understand the value of repeat business and word-of-mouth advertising. They aren't looking for the quick buck, but rather an opportunity to build long-lasting relationships with their customers built on trust. Their service is unmatched in the auto service/repair arena. For these reasons, I will always go to the Portage Tuffy for my vehicle maintenance and repair.

Oct 01, 2014 john p.

★★★★★

Rick and his Tuffy Crew were very professional to help my daughter from having her brakes replaced to the oil change... her head lights were in need of repair and adjusting and I along with her feel much more comfortable when she drives her vehicle at night. Thanks again Tuffy!

Oct 01, 2014 mike k.

★★★★★

Rick gave me a great advice on my problem and sold me only what I needed. I now have my oil changed there as well so they can watch for other emerging issues. I could not do that with the quick change place I was using.

Oct 01, 2014 wendy w.

★★★★★

Tuffy has saved my butt more than once while on the road. From running over a huge construction connector that stuck in my tire to thinking I needed a front end alignment and finding out I had a broken tyerod. They are honest and trustworthy and a great place for a woman to go to and not get ripped off. I highly reccomend them!!!

Oct 01, 2014 jen c.

★★★★★

I had a great experience with Tuffy! I went in for an oil change. It was so great to see Rick out in the Lobby interacting with the customers, answering all kinds of questions that that had. This is a female friendly auto shop. I know nothing about cars and they explained everything to me in language that I could understand and they did not make me feel incompetent for not knowing anything about cars. I will definitely be back again and again!!

Oct 01, 2014 nada d.

★★★★★

I have dealt with several automotive shops in the area but the customer service in this one is outstanding. They listen and, better still, they hear what I am saying. I have had bad experiences with a few automotive shops in the area but I will be coming back to this one for my car repairs. The staff is knowledgeable, helpful and friendly. I don't feel I am interrupting them when I ask questions. I know nothing about cars other than to put gas into them and have them checked. I had my oil changed and they gave me a list of things that I needed to have done to my car to include a print out of suggested maintenance. They seem to bend over backwards to help you maintain your vehicle and are reasonably priced. I would strongly recommend them.

Oct 01, 2014 tad t.

★★★★★

What a bunch of nice folk at Tuffy's. I am from out of state and needed some simple tire pressure checks. I had tried the day before at a local gas station but the outside air machines wouldn't work, too cold I think. Rick and his crew took care of me and got me ready for my trip back east. Thanks guys!

May 15, 2014 Kevin J.

★★★★★

Great shop love the service.

Apr 24, 2014 Daniel J.

★★★★★

Service is always great.. Love there honesty...

Jul 01, 2013 Theresa M.

★★★★★

We were treated like royalty. Took our Impala in because the muffler, that had been installed by Tuffy in December of 2012, was rattling. They looked it over, determined that the muffler was defective, and replaced the whole system--- free of charge! We were pleasantly surprised and very pleased. Never have we worked with such honest and forthright people.

Mar 21, 2013 amanda c.

★★★★★

Awesome service at Tuffy! Very professional quick and extremely friendly! Wouldn't take my car anywhere else! My mechanic rocks! Brandon is the best

Jul 19, 2012 Julie F.

★★★★★

I can’t say enough good things about Rick, Emily, and the rest of the Tuffy crew. They service all of our cars and I trust them to tell me when something needs attention. From an oil changes to major repairs, Tuffy in Portage and Kalamazoo is the only place we take our vehicles.499361

Jun 29, 2012 John P.

★★★★★

Rick and his crew has done a wonderful job taking care of my daughters vehicle from and oil change to having the head lights adjusted and back to looking new. Great Service by a great company!

Feb 20, 2012 Bob P.

★★★★★

We have been taking our cars to Rick and Emily for a number of years. They have always given us the best in service and cost in a very friendly and helpful manner.

Feb 08, 2012 Ravi S.

★★★★★

I always us to take my car to dealership for all repairs and maintenance. It took me only one try with Emily and her team and now I am hooked. They are great and stand behind their work. Great Job guys Thanks Ravi

Nov 15, 2011 mike e.

★★★★★

These guys put in the extra effort to find the problem where the other ones won't. Always done right thank you.

Oct 18, 2011 Cali P.

★★★★★

This shop is one of the best in the city! They gave me a great deal on fixing the car. It's like having a brand new car.

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Welcome to Tuffy Portage

Name: Tuffy Portage
Address: 7027 S. Westnedge, Portage, MI, 49002
Telephone: 269.327.9600
Rating: 4.1923076923076925

Tuffy Auto Portage, Your Complete Auto Repair Specialist!

Tuffy Portage has established itself as a pillar within the Portage, MI community thanks to our unrelenting passion for auto repair done right. Our hard-working team of certified technicians is the best in the business, and nothing pleases them more than seeing yet another satisfied customer walk through the door.

We service all makes and models, foreign and domestic, cars and trucks. We provide diagnostics, in addition to major and minor auto repairs on most cars and light-duty trucks. At Tuffy, providing outstanding customer service is the foundation of our business. We offer auto repair services to the greater community. Our certified technicians keep their skills current with training in the latest technologies available for passenger cars, performance vehicles and light trucks/SUVs. Complete under-car services, such as oil changes, brake repair, shocks, struts, wheel alignments, transmission repairs and fluid services for both foreign and domestic vehicles are readily available at competitive prices.

On our website you will find great auto repair specials which update each quarter, so check back often. Also, don't forget to sign up for our monthly eSpecial offers, to receive exclusive auto repair deals for our email customers only. Looking for an automotive repair Quick Quote for your auto service needs? Simply fill out the Quick Quote form and one of our service advisors will get back to you within 24 hours. Thank you and we look forward to servicing your verhicle!

Give us a call today to schedule an appointment. 269.327.9600. Tuffy Auto Portage happily services the needs of Portage, Kalamazoo, Paw Paw, Schoolcraft, Parchment and Mattawan, MI and the other surrounding communities.

Tuffy
Tuffy Portage

Tuffy Portage

Family Owned & Operated

FREE Check Engine Code Scan

FREE Shuttle & Loaners

Financing Available

Certified Technicians Available

269.327.9600

Due to current health concerns and restrictions, we are limiting the amount of people in our waiting area to 3 at a time. We apologize for any inconvenience, and appreciate your understanding. Please also note our reduced business hours.

Welcome to Tuffy Portage

Tuffy Auto Portage, Your Complete Auto Repair Specialist!

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Tuffy Portage