Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.

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Our Customers' Reviews


— David W., Kalamazoo , MI


Got me inn quickly freindly service was great quality work have no issue that I can see understood my problem.was kind treated as a person that should be treated not just a customer thanks for everything Jeffrey

— Jeffrey L., Portage, MI


Thankful for Tuffys customer service. T at the service desk and Mark the technician went above and beyond yesterday. I moved further away from the location, but still drive back because of the quality service and prices.

— Jason L., Kalamazoo, MI


Always very friendly and helpful. Explains things well!! Trust them completely!!!

— Sandra C., Portage, MI


Very friendly service!!! Emily at front desk was very helpful, friendly and attentive. Service work was done very timely and pricing was good. Highly recommend this location for exhaust work.

— Kristi S., Mack, MI


I took my van in to get a lug nut taken off because I couldn't do it I also asked them if they can loosen a bolt on my starter because I could not take that off. They took it all the way out and cleaned it for me and put it back on so now I am able to take it off myself. That's where I go for all my work.

— Michael C., Kalamazoo, MI


Have taken three of my vehicles to Tuffy recently for various repairs and have been very pleased with the results. From the time you make the appointment to the time you pick it up they are always professional about everything. They contact you after they make the diagnosis and let you tell them which of the repairs you would like done. There's absolutely no pressure to do everything at once like you get at the dealership. Really have come to appreciate the folks at Tuffy.

— Scott R., Portage, MI


Let's just say I don't take my 4 cars anywhere else for repairs when needed. You just feel taken care of from the initial phone call to the pick of your vehicle. I've never had one issue from any of the service done. Always complete and on time. The communication from the office staff on estimates and when my vehicle is ready or working around my schedule is 5-star.

— Mike S., Portage , MI


I ALWAYS receive 5-star service and 5-star quality workmanship. Affordable car care from a family owned business! I wont take my vehicle(s) anywhere else in the Kalamazoo/Portage area.

— Shashu B., Kalamazoo, MI


I have used Tuffy quite a few times for brake repairs and oil changes. I have always been upfront and honest and very reliable. My daughter and wife also rely on Tuffy for their repairs. I will continue using Tuffy for my Automobile service. Thanks Tuffy. Mark

— Mark A., Portage, MI


Always friendly, knowledgable, and great. Best of all they always solve my problem.

— David P., Portage, MI


I am happy either the professionalism of the workers and very friendly and took the time to explain everything to me. Did not have to wait long at all. Will definitely keep coming back!

— Diane S., Portage , MI


Excellent service. They kept in the loop of things while repairing my vehicle. 10/10 would definitely recommend!

— Kalynn B., Kalamazoo, MI


The best service I have ever received! We will always bring our cars here.

— Margaret J., Portage, MI


Always a great experience. Super helpful and knowledgeable people.

— Robin B., Kalamazoo, MI


Excellent customer service. Very professional. I am always happy and satisfied when job is done. Keep it up.

— Muhammad F., Portage , MI


Rick and Emily King are always so friendly and helpful! We have been bringing our cars there since 2005. We are so lucky to have such honest and hard working people close to fix our cars!

— Brian N., Portage, MI


They took the time to fully explain the required work and were accurate in their statements about the time required. Very friendly and helpful service personnel as well as office staff.

— Richard B., Mattawan, MI


Tuffy has shown me so much respect over the past 2 years. I truly feel I can trust them with all my car care needs

— Julie N., Kalamazoo, MI


Awesome service, very honest and trustworthy with the information they provide.

— Dwan M., Kalamazoo, MI


I came in 2 hours before closing. They were honest and direct about what could be done and what couldn't. I appreciate the honesty. Insightful and helpful in assisting me in my car repairs and helping me save money. Thank you Tuffy's!

— Sai M., KALAMAZOO, MI


Friendly staff, very thorough inspection on my vehicle, trustworthy, And they were less expensive and did more than any other company Ive been to. Excellent work!!

— Julie J., Vicksburg , MI


They were very fast, efficient and reasonable! I had been told at another shop I would need to leave my car 2days before someone could look at it, the Tuffy staff was able to get me in and out with a completed job the same day! Many thanks!!!!!

— Jeff S., Portage, MI


I was very happy and even though I need more work done no pressure was put on me and I will definitely keep being a customer.

— Toni K., Portage, MI


Great service, very informative friendly staff

— Erica H., MARCELLUS, MI


Emily and Rick from Portage are fantastic. Didn't try to pressure sell me into something that wasn't right for me. They gave me multiple options and let me decide what was best for my budget.

— Joel A., Kalamazoo, MI


friendly staff. Very informative. I will go back again.

— CHRISTINA B., Kalamazoo, MI


Super friendly and informative customer service from the ladies at the front desk. With my crazy schedule, they allowed me to drop my truck off and pick it up at times that worked for me, and sent a convenient text letting me know when it was ready. Ill definitely come here in the future.

— Travis D., Kalamazoo, MI


This was my second visit for an oil change. They did a super job. I know it may sound strange but I am looking forward to my next oil change.

— Theresa P., Portage , MI


Been coming here for around 10 years+. Very friendly, professional, trustworthy, cost effective. I'm a single female and it's difficult to find service/ mechanical places you can trust. I now have to drive across town to go there, but it's worth it!

— Leslie K., Kalamazoo, MI


I have been here twice since I moved from Lansing, and great customer service! Friendy. And professional.

— Charmaine C., Portage, MI


Very Pleased

— Hazel C., Kalamazoo. Michigan, MI


Always great service with a smile.

— Laurinda L., Portage, MI


Had new shocks on my 68 Triumph Spitfire. Service was excellent, it was done in the time they told me and at the price they quoted. Will definitely use their services again.

— Steve S., Kalamazoo, MI


Ive found my car/truck repair shop. They do good work for a fair price and have high customer service. Highly recommend for car repair/maintenance.

— Kevin S., Portage, MI


They had a sale on synthetic oil changes, w/that they included on site road test, additional diagnostic testing & allowed me to come out & view and see the issue needing to be serviced first hand. Their customer service was spot on, I enjoyed doing business w/them & would def be back. Whenever Im in a bind, Tuffys is my guy.

— Haley D., Portage , MI


As a single mom keeping two used cars on the road, I am here to tell you that Tuffy isn't just a car service company, they are like family. They care, work quickly, and make sure we're totally safe before we leave. I can't say enough good things about Tuffy, the King family, and all their staff!

— Amy L., Kalamazoo, MI


I took my truck in to have the exhaust fixed. I was there first thing in the morning. They got my truck right in and looked at it and told the plan to fix it. It only took an hour from start to finish. The mechanic and staff where very polite and courteous.

— Derek S., PORTAGE, MI


This service center is the best service center I ever come across.the technicians are knowledgeable and care kind.

— Jayant M., Portage, MI


I was very pleased the prices were reasonable Rick notified me that I needed additional work and I told him to go ahead whatever it needs then he noticed he overcharged me and refunded me the overcharge right then and there they also repaired my spare with no additional cost thank you

— Michael C., Kalamazoo, MI


Quite pleased with the level of service. Able to bring car in right away and have exhaust system repaired inexpensively. They were very accommodating. Referred by a friend. Will go there from now on for all auto issues.

— Francis G., Richland , MI


Courteous and thorough shop. Professional staff, great work.

— roy c., Lawton , MI


I was in desperate need of an alignment after changing some parts on my truck, I spoke with Edward on the phone and he told me they could squeeze me in if I got there soon. I got there and my truck went right in, When they realized I needed a full alignment I was informed of the procedure and the price difference BEFORE they proceeded which was a surprise since nobody else does that. I was informed the entire time. Edward also engaged in conversation which helped time go by. The guys stayed later than they were supposed to just to make sure I was taken care of properly. Exceptional service, I will be back!

— Calvin S., Lawrence, MI


My family & I had traveled from Wisconsin on Saturday, 1/4/2020 and were in town for a funeral and had the serpentine belt come off and was frayed/destroyed. Tuffy was able to get my car repaired in 1 1/2 hours with new serpentine belt and new tensioner! Fantastic service! Thank you! Was able to get back hometo Wisconsin later that evening! You guys are life savers!

— Randy L., Dissmore, WI

Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

— Anthony W., Portage, MI


I had taken my car to several other shops trying to diagnose some handling problems. 3 mechanics told me there's nothing wrong with the car and there were no safety issues with it at all. Tuffy's mechanic is the only one who saw that the U bolts on the leaf springs were broken - which is a very dangerous thing that could have resulted in a serious wreck. Nobody else even noticed it. Once that was repaired the handling problems were resolved. So Tuffy and their mechanics get points for being thorough and really looking at the car, as well as probably saving my life and the lives of other people on the road.

— Barb V., Portage, MI


I have been a customer for a number of years. I always get prompt courteous service. Rick, Emily, and the crew have always been able to diagnosis and repair every issue I have brought to them. I feel that they provide this service at a very fair price

— Bob P., Portage, MI


Very honest people, thank you! I always get someone when I call but rarely through online/email.

— Lucas F., Portage, MI


I recently took my Patriot in for an oil change. I also asked Shawn to see if he could find something wrong with the exhaust because of extra noise in the cabin. Shawn let me know that the exhaust wasnt an issue but a bad wheel bearing. Additionally the front ball joints were showing signs of wear - he advised this would be a safety issue in the near future and explained things carefully. After getting a quote, I decided to get the repair done. Rick made sure I had a loaner car and told me I'd receive a text when it was finished. When I returned to pick up my car, Emily explained the bill was less than quoted because some of the parts weren't needed after all. This is why I travel 50 miles to have my Patriot services at Rick's shop. They are honest, friendly, and efficient. Highly recommend their service.

— Ed D., Bronson, MI


Impeccable service, not pushy about anything and very efficient. We may have had a small miscommunication about hours of operation, but Rick and Matt were incredible. Will absolutely be using this shop for everything moving forward.

— Ben W., Portage, MI


I would recommend this place highly. Very honest and a job well done. Went well beyond what they had to do to help. Much appreciated.

— Zachary L., Portage, MI


Tuffy's was great. Matt was extremely helpful and I appreciated his help. The tech was great as to letting me know what I absolutely needed and what I could wait a little while on. They worked hard to get me taken care of as quickly as they could. I will use Tuffy's in the future.

— Stephanie S., Watervleit, MI

Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

— Anthony W., Portage, MI


2011 Chevy HHR needed a muffler and Tuffy came through with a great price and excellent timeline. Rick and Emily are great people and I look forward to bringing future business their way! Highly recommended!!

— Nick J., Schoolcraft, MI


Rick, Emily and their team are fantastic! Speedy honest and trustworthy service!!

— Dana ., Kalamazoo, MI


I knew i was in need of a brake job. I read the reviews of several service shops in the Portage area. This Tuffy shop was the best. I took my SUV in and was greeted by very friendly staff. I waited to see just what my SUV may need and had mentioned there was a noise coming from the rear.The Technician took my car for a test ride, put it up on the hoist, did a very in depth inspection. I was greeted by SHAWN my Tech. He took me through all he found. There were many issues I did not know about. I am knowledgeable in basic auto mechanics and what he told me was indeed Factual and in need of immediate repair. Shawn explained what was wrong, what it would take to fix it .My car is 16yrs old but has just 88k in miles, I ask him if it was worth saving. Shawn was very honest and knowledgeable , He did not hesitate and said YES it is. That the vehicle was in great shape and these repairs would allow me many more miles in it. He said that the items being fixed were normal wear things and that i had actually got way more then was expected from them. The honesty and sincere concern for me and the car was very genuine. The repairs were done when said, The cost was much less then I thought and exactly as quoted on the estimate. This is a OUTSTANDING Shop, Very honest, Friendly, and caring . They give excellent suggestions and explain everything. If you don't use this Tuffy Shop for your service needs you are making a big mistake. I Highly Recommend them, and will be using them for all my service needs . Thank you Shawn for your advice and super great work.

— GERALD S., Portage, MI


Great service, friendly people. Did my Estimate and the repair on the same day. It was a Saturday. I will be going back when I need repairs in the future.

— Jimmy N., Kalamazoo , MI


The kind & professional individuals at Tuffys helped me figure out what was wrong with my car at their earliest convenience. Although they were particularly busy, they worked diligently to help each customer. I was happy to hear that they were able to solve my cars problem and it didnt even break my bank! 10/10 would recommend. Thanks Tuffy!

— Cyn N., Kalamazoo, MI


I have been coming to Tuffy for years and each time they have listened to my needs and came through to maintenance my classic Toyota. I appreciate your kindness and respect. Thank You Kindly!

— Damon F., Portage , MI


Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

— Anthony W., Portage, MI


I depend on my local Tuffy for all aspects of repair for both my car and my daughter's car. The King family deals openly, honestly, and safely when it comes to any proactive and necessary repairs on our vehicles. I've been a customer for over 11 years, and will go nowhere else.

— Amy L., Kalamazoo, MI


What a fast turn around on a brake problem. Parts had to be special ordered, and still repaired the master cylinder 2 days earlier than quoted. Great people!

— Thomas C., KALAMAZOO, MI


I am so pleased with the service and the technical experience of your staff.I have been going to tuffy's for years and I will be going for years to come. Sincerely Yours, Ronald Berg

— Ronald B., kalamazoo, MI


Was very impressed with how quickly I got service and how nice everyone was and how quickly the repairs were made. They even gave me a ride home so I wouldnt have to wait in their waiting room. Their prices were a little below the national average for what was needed. Just a pleasure to get such fine service these days.

— Patricia W., Kalamazoo , MI


Got me in quick to service my brakes, gave me a free loaner car and beat the price of a local competitor I had an appt with the next day. I accidentally left items in the rental car and they were quick to call to let me know and brought them out to my car for me.. excellent customer service, I will be back.

— kim s., portage, MI


Emily and the staff at Tuffys always provides me with excellent service and competative pricing on work to be done. I will continue to have my cars serviced with them and recommend them to my family and friends.

— Donna H., Scotts, MI


Tuffy did an amazing job on my battery today! A special thanks to T and the rest of the team. They got me right in, they were friendly and not pushy like a lot of other auto cares centers Ive been to recently. Thanks again guys!

— Tracy M., Portage, MI


I would recommend this place to everyone , very good service ,very good at what they do ,trust them with both of my cars . good job boys !!!!

— Ken K., Vandalia , MI


— Jennifer H., Vicksburg, MI


Rick and his team were excellent in every aspect. They found out what the problem was and offered us a great solution at a very reasonable price. To top it off they finished the job well ahead of time. Terrific overall experience.

— Dan H., Portage, MI


Honest, fair priced, and fast! I would definitely bring my car here again!

— Margaret Y., Portage, MI


I have been bringing my car to Tuffy's on Westnedge for almost 10 years. They have great customer service and great mechanics!!! Thanks to them I'm still driving my 2003 Subaru! I won't take my car anywhere else unless it's something they can't do and requires an authorized dealer. You rock Tuffy's!!

— Laurie M., Portage, MI


We've been taking my car to this Tuffy location for almost 10 years. We came the first time because of their location, but we've kept coming back because we are so satisfied. It's not just oil changes and mufflers - we've had major engine repairs as well. I love that it is a locally-focused, family-owned business. Rick and Emily are straight-shooters, honest, and they really care that the work is done right. They include discounts even when I forget my coupon, and they always stand by their quoted price even if it turns out they made an error (hey, it happened once). The mechanics seem to be happy and stick around (always a good sign). I have always received quality service and fair pricing from this Tuffy shop. I recommend them them highly.

— Lorraine A., Portage, MI


It was my first time at Tuffy, saw the sign for an oil change called very helpful on the phone and in the shop. I was introduced to my service tech I really liked that, very honest. I will definitely be back!!!

— April H., Portage, MI


Well done Stuffy! Half the price of the dealership! Friendly and knowledgeable staff. Thanks !

— Megan B., poratge, MI


Brandon was quick to provide an email estimate and schedule my service. He was honest with options and aware of my budget for repairs. While waiting for my service of new brakes & rotors, he even paid for my drink :) He went above and beyond expectations for service.

— Kelly H., Portage, MI


We take both our cars there and have had great service every time. They let us know exactly what we need and will fix in a timely fashion. One winter day, below zero air temp, the heat died in the car. Called them, they squeezed us in immediately, AND gave us a loaner to drive till the next day when the part would come in -- all at a very fair price.

— Jill S., Portage, MI


Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.

— Don K., Portage, MI


Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.

— Don K., Portage, MI


Being new to the area, I was so happy to find an auto service center that I could trust and rely on. Rick and Emily are just "over-the-top" with their customer service. They will quickly put your mind at ease with their combined experience and extensive knowledge in automotive repair and maintenance. I feel better knowing I have a mechanic I can trust, and I would recommend to my friends. Bring your vehicle to Tuffy in Portage, you won't regret it

— Deborah M., Portage, MI


We were very pleased with the service. The employees were very helpful, kind and welcoming. We will definitely return here in the future, our Toyota Corolla is beautiful!

— Mike N., Portage, MI


What a bunch of nice folk at Tuffy's. I am from out of state and needed some simple tire pressure checks. I had tried the day before at a local gas station but the outside air machines wouldn't work, too cold I think. Rick and his crew took care of me and got me ready for my trip back east. Thanks guys!

— tad t., portage, MI


I have dealt with several automotive shops in the area but the customer service in this one is outstanding. They listen and, better still, they hear what I am saying. I have had bad experiences with a few automotive shops in the area but I will be coming back to this one for my car repairs. The staff is knowledgeable, helpful and friendly. I don't feel I am interrupting them when I ask questions. I know nothing about cars other than to put gas into them and have them checked. I had my oil changed and they gave me a list of things that I needed to have done to my car to include a print out of suggested maintenance. They seem to bend over backwards to help you maintain your vehicle and are reasonably priced. I would strongly recommend them.

— nada d., portage, MI


I had a great experience with Tuffy! I went in for an oil change. It was so great to see Rick out in the Lobby interacting with the customers, answering all kinds of questions that that had. This is a female friendly auto shop. I know nothing about cars and they explained everything to me in language that I could understand and they did not make me feel incompetent for not knowing anything about cars. I will definitely be back again and again!!

— jen c., portage, MI


Tuffy has saved my butt more than once while on the road. From running over a huge construction connector that stuck in my tire to thinking I needed a front end alignment and finding out I had a broken tyerod. They are honest and trustworthy and a great place for a woman to go to and not get ripped off. I highly reccomend them!!!

— wendy w., portage, MI


Rick gave me a great advice on my problem and sold me only what I needed. I now have my oil changed there as well so they can watch for other emerging issues. I could not do that with the quick change place I was using.

— mike k., portage, MI


Rick and his Tuffy Crew were very professional to help my daughter from having her brakes replaced to the oil change... her head lights were in need of repair and adjusting and I along with her feel much more comfortable when she drives her vehicle at night. Thanks again Tuffy!

— john p., portage, MI


I've been taking our family vehicles to the Portage Tuffy for several years. Why? Because Rick, Emily, and their team understand the value of repeat business and word-of-mouth advertising. They aren't looking for the quick buck, but rather an opportunity to build long-lasting relationships with their customers built on trust. Their service is unmatched in the auto service/repair arena. For these reasons, I will always go to the Portage Tuffy for my vehicle maintenance and repair.

— google user u., portage, MI


I have had multiple dealings with Rick and Emily at the Westnedge Ave Tuffy location. I cannot say enough about their service and their commitment to doing what is right for me and my family. Their prices are more than fair and they don't try to 'sell' me on unnecessary repairs. I wholeheartedly endorse Tuffy Auto Service Center.

— google user u., portage, MI


Great shop love the service.

— Kevin J., Walled Lake, MI


Service is always great.. Love there honesty...

— Daniel J., Portage, MI


We were treated like royalty. Took our Impala in because the muffler, that had been installed by Tuffy in December of 2012, was rattling. They looked it over, determined that the muffler was defective, and replaced the whole system--- free of charge! We were pleasantly surprised and very pleased. Never have we worked with such honest and forthright people.

— Theresa M., Portage, MI


I cant say enough good things about Rick, Emily, and the rest of the Tuffy crew. They service all of our cars and I trust them to tell me when something needs attention. From an oil changes to major repairs, Tuffy in Portage and Kalamazoo is the only place we take our vehicles.499361

— Julie F., Portage, MI


These guys put in the extra effort to find the problem where the other ones won't. Always done right thank you.

— mike e., kalamazoo, MI


I always us to take my car to dealership for all repairs and maintenance. It took me only one try with Emily and her team and now I am hooked. They are great and stand behind their work. Great Job guys Thanks Ravi

— Ravi S., Portage, MI


We have been taking our cars to Rick and Emily for a number of years. They have always given us the best in service and cost in a very friendly and helpful manner.

— Bob P., Portage, MI


Rick and his crew has done a wonderful job taking care of my daughters vehicle from and oil change to having the head lights adjusted and back to looking new. Great Service by a great company!

— John P., Kalamazoo, MI


This shop is one of the best in the city! They gave me a great deal on fixing the car. It's like having a brand new car.

— Cali P., Portage, MI


Awesome service at Tuffy! Very professional quick and extremely friendly! Wouldn't take my car anywhere else! My mechanic rocks! Brandon is the best

— amanda c., portage, MI

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