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Rick, Emily and their team are fantastic! Speedy honest and trustworthy service!!

— Dana ., Kalamazoo, MI

I knew i was in need of a brake job. I read the reviews of several service shops in the Portage area. This Tuffy shop was the best. I took my SUV in and was greeted by very friendly staff. I waited to see just what my SUV may need and had mentioned there was a noise coming from the rear.The Technician took my car for a test ride, put it up on the hoist, did a very in depth inspection. I was greeted by SHAWN my Tech. He took me through all he found. There were many issues I did not know about. I am knowledgeable in basic auto mechanics and what he told me was indeed Factual and in need of immediate repair. Shawn explained what was wrong, what it would take to fix it .My car is 16yrs old but has just 88k in miles, I ask him if it was worth saving. Shawn was very honest and knowledgeable , He did not hesitate and said YES it is. That the vehicle was in great shape and these repairs would allow me many more miles in it. He said that the items being fixed were normal wear things and that i had actually got way more then was expected from them. The honesty and sincere concern for me and the car was very genuine. The repairs were done when said, The cost was much less then I thought and exactly as quoted on the estimate. This is a OUTSTANDING Shop, Very honest, Friendly, and caring . They give excellent suggestions and explain everything. If you don't use this Tuffy Shop for your service needs you are making a big mistake. I Highly Recommend them, and will be using them for all my service needs . Thank you Shawn for your advice and super great work.

— GERALD S., Portage, MI

Great service, friendly people. Did my Estimate and the repair on the same day. It was a Saturday. I will be going back when I need repairs in the future.

— Jimmy N., Kalamazoo , MI

The kind & professional individuals at Tuffys helped me figure out what was wrong with my car at their earliest convenience. Although they were particularly busy, they worked diligently to help each customer. I was happy to hear that they were able to solve my car’s problem and it didn’t even break my bank! 10/10 would recommend. Thanks Tuffy!

— Cyn N., Kalamazoo, MI

I have been coming to Tuffy for years and each time they have listened to my needs and came through to maintenance my classic Toyota. I appreciate your kindness and respect. Thank You Kindly!

— Damon F., Portage , MI

Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team.

— Anthony W., Portage, MI

I depend on my local Tuffy for all aspects of repair for both my car and my daughter's car. The King family deals openly, honestly, and safely when it comes to any proactive and necessary repairs on our vehicles. I've been a customer for over 11 years, and will go nowhere else.

— Amy L., Kalamazoo, MI

What a fast turn around on a brake problem. Parts had to be special ordered, and still repaired the master cylinder 2 days earlier than quoted. Great people!

— Thomas C., KALAMAZOO, MI

I am so pleased with the service and the technical experience of your staff.I have been going to tuffy's for years and I will be going for years to come. Sincerely Yours, Ronald Berg

— Ronald B., kalamazoo, MI

Was very impressed with how quickly I got service and how nice everyone was and how quickly the repairs were made. They even gave me a ride home so I wouldn’t have to wait in their waiting room. Their prices were a little below the national average for what was needed. Just a pleasure to get such fine service these days.

— Patricia W., Kalamazoo , MI

Got me in quick to service my brakes, gave me a free loaner car and beat the price of a local competitor I had an appt with the next day. I accidentally left items in the rental car and they were quick to call to let me know and brought them out to my car for me.. excellent customer service, I will be back.

— kim s., portage, MI

Emily and the staff at Tuffys always provides me with excellent service and competative pricing on work to be done. I will continue to have my cars serviced with them and recommend them to my family and friends.

— Donna H., Scotts, MI

Tuffy did an amazing job on my battery today! A special thanks to “T” and the rest of the team. They got me right in, they were friendly and not pushy like a lot of other auto cares centers I’ve been to recently. Thanks again guys!

— Tracy M., Portage, MI

I would recommend this place to everyone , very good service ,very good at what they do ,trust them with both of my cars . good job boys !!!!

— Ken K., Vandalia , MI

— Jennifer H., Vicksburg, MI

Rick and his team were excellent in every aspect. They found out what the problem was and offered us a great solution at a very reasonable price. To top it off they finished the job well ahead of time. Terrific overall experience.

— Dan H., Portage, MI

Honest, fair priced, and fast! I would definitely bring my car here again!

— Margaret Y., Portage, MI

I have been bringing my car to Tuffy's on Westnedge for almost 10 years. They have great customer service and great mechanics!!! Thanks to them I'm still driving my 2003 Subaru! I won't take my car anywhere else unless it's something they can't do and requires an authorized dealer. You rock Tuffy's!!

— Laurie M., Portage, MI

We've been taking my car to this Tuffy location for almost 10 years. We came the first time because of their location, but we've kept coming back because we are so satisfied. It's not just oil changes and mufflers - we've had major engine repairs as well. I love that it is a locally-focused, family-owned business. Rick and Emily are straight-shooters, honest, and they really care that the work is done right. They include discounts even when I forget my coupon, and they always stand by their quoted price even if it turns out they made an error (hey, it happened once). The mechanics seem to be happy and stick around (always a good sign). I have always received quality service and fair pricing from this Tuffy shop. I recommend them them highly.

— Lorraine A., Portage, MI

It was my first time at Tuffy, saw the sign for an oil change called very helpful on the phone and in the shop. I was introduced to my service tech I really liked that, very honest. I will definitely be back!!!

— April H., Portage, MI

Well done Stuffy! Half the price of the dealership! Friendly and knowledgeable staff. Thanks !

— Megan B., poratge, MI

Brandon was quick to provide an email estimate and schedule my service. He was honest with options and aware of my budget for repairs. While waiting for my service of new brakes & rotors, he even paid for my drink :) He went above and beyond expectations for service.

— Kelly H., Portage, MI

We take both our cars there and have had great service every time. They let us know exactly what we need and will fix in a timely fashion. One winter day, below zero air temp, the heat died in the car. Called them, they squeezed us in immediately, AND gave us a loaner to drive till the next day when the part would come in -- all at a very fair price.

— Jill S., Portage, MI

Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.

— Don K., Portage, MI

Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.

— Don K., Portage, MI

Being new to the area, I was so happy to find an auto service center that I could trust and rely on. Rick and Emily are just "over-the-top" with their customer service. They will quickly put your mind at ease with their combined experience and extensive knowledge in automotive repair and maintenance. I feel better knowing I have a mechanic I can trust, and I would recommend to my friends. Bring your vehicle to Tuffy in Portage, you won't regret it

— Deborah M., Portage, MI

We were very pleased with the service. The employees were very helpful, kind and welcoming. We will definitely return here in the future, our Toyota Corolla is beautiful!

— Mike N., Portage, MI

What a bunch of nice folk at Tuffy's. I am from out of state and needed some simple tire pressure checks. I had tried the day before at a local gas station but the outside air machines wouldn't work, too cold I think. Rick and his crew took care of me and got me ready for my trip back east. Thanks guys!

— tad t., portage, MI

I have dealt with several automotive shops in the area but the customer service in this one is outstanding. They listen and, better still, they hear what I am saying. I have had bad experiences with a few automotive shops in the area but I will be coming back to this one for my car repairs. The staff is knowledgeable, helpful and friendly. I don't feel I am interrupting them when I ask questions. I know nothing about cars other than to put gas into them and have them checked. I had my oil changed and they gave me a list of things that I needed to have done to my car to include a print out of suggested maintenance. They seem to bend over backwards to help you maintain your vehicle and are reasonably priced. I would strongly recommend them.

— nada d., portage, MI

I had a great experience with Tuffy! I went in for an oil change. It was so great to see Rick out in the Lobby interacting with the customers, answering all kinds of questions that that had. This is a female friendly auto shop. I know nothing about cars and they explained everything to me in language that I could understand and they did not make me feel incompetent for not knowing anything about cars. I will definitely be back again and again!!

— jen c., portage, MI

Tuffy has saved my butt more than once while on the road. From running over a huge construction connector that stuck in my tire to thinking I needed a front end alignment and finding out I had a broken tyerod. They are honest and trustworthy and a great place for a woman to go to and not get ripped off. I highly reccomend them!!!

— wendy w., portage, MI

Rick gave me a great advice on my problem and sold me only what I needed. I now have my oil changed there as well so they can watch for other emerging issues. I could not do that with the quick change place I was using.

— mike k., portage, MI

Rick and his Tuffy Crew were very professional to help my daughter from having her brakes replaced to the oil change... her head lights were in need of repair and adjusting and I along with her feel much more comfortable when she drives her vehicle at night. Thanks again Tuffy!

— john p., portage, MI

I've been taking our family vehicles to the Portage Tuffy for several years. Why? Because Rick, Emily, and their team understand the value of repeat business and word-of-mouth advertising. They aren't looking for the quick buck, but rather an opportunity to build long-lasting relationships with their customers built on trust. Their service is unmatched in the auto service/repair arena. For these reasons, I will always go to the Portage Tuffy for my vehicle maintenance and repair.

— google user u., portage, MI

I have had multiple dealings with Rick and Emily at the Westnedge Ave Tuffy location. I cannot say enough about their service and their commitment to doing what is right for me and my family. Their prices are more than fair and they don't try to 'sell' me on unnecessary repairs. I wholeheartedly endorse Tuffy Auto Service Center.

— google user u., portage, MI

Great shop love the service.

— Kevin J., Walled Lake, MI

Service is always great.. Love there honesty...

— Daniel J., Portage, MI

We were treated like royalty. Took our Impala in because the muffler, that had been installed by Tuffy in December of 2012, was rattling. They looked it over, determined that the muffler was defective, and replaced the whole system--- free of charge! We were pleasantly surprised and very pleased. Never have we worked with such honest and forthright people.

— Theresa M., Portage, MI

I can’t say enough good things about Rick, Emily, and the rest of the Tuffy crew. They service all of our cars and I trust them to tell me when something needs attention. From an oil changes to major repairs, Tuffy in Portage and Kalamazoo is the only place we take our vehicles.499361

— Julie F., Portage, MI

These guys put in the extra effort to find the problem where the other ones won't. Always done right thank you.

— mike e., kalamazoo, MI

I always us to take my car to dealership for all repairs and maintenance. It took me only one try with Emily and her team and now I am hooked. They are great and stand behind their work. Great Job guys Thanks Ravi

— Ravi S., Portage, MI

We have been taking our cars to Rick and Emily for a number of years. They have always given us the best in service and cost in a very friendly and helpful manner.

— Bob P., Portage, MI

Rick and his crew has done a wonderful job taking care of my daughters vehicle from and oil change to having the head lights adjusted and back to looking new. Great Service by a great company!

— John P., Kalamazoo, MI

This shop is one of the best in the city! They gave me a great deal on fixing the car. It's like having a brand new car.

— Cali P., Portage, MI

Awesome service at Tuffy! Very professional quick and extremely friendly! Wouldn't take my car anywhere else! My mechanic rocks! Brandon is the best

— amanda c., portage, MI

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