Tuffy Portage

157 reviews
  • Mon-Fri 8:00 AM - 5:00 PM
  • Saturday 8:00 AM - 12:00 PM
  • Sunday Closed
  • Due to current health concerns and restrictions, we are limiting the amount of people in our waiting area to 3 at a time.  We apologize for any inconvenience, and appreciate your understanding.  

    Starting August 7, 2021, our new Saturday hours will be 8 am - 12 pm.

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    Tuffy Pelham

    Since 1970, Tuffy Tire & Auto Service has been committed to treating our customers with honesty, respect and professionalism. Our philosophy is to provide quality parts and service at an exceptional value. We recognize that satisfied customers are the foundation of our business and that our future success is determined by how well we exceed our customer's expectations today!

    Done Right. Period.

    That's how we do things at Tuffy Tire & Auto Service Center. That's why only Tuffy offers a 2-year/24,000-mile guarantee on parts and labor you can take to any store. Plus, we offer a courtesy inspection with every Tuffy purchase. It covers tires, brakes, fluids, exhaust system, battery, belts and more. With every purchase, we even give you 24 free months of roadside assistance, too! We call it ToYourRESCUE. Our work will be DONE RIGHT. PERIOD. Or we'll fix it for free. Now, that's what you call Tuffy totally having your back!

    We provide quality auto repair services.

    Our full service tire and auto service centers service all makes and models, foreign and domestic, cars and trucks. Our highly qualified technicians specialize in providing quality auto repair services including: brake repair, fluid service, transmission repair, suspension service, engine service, exhaust repair, oil changes, air conditioning repair, wheel alignments, preventative maintenance and much more.

    Need to schedule a service appointment for your vehicle?

    Save time and schedule an appointment with us online. Complete the simple form and we'll contact you via email to confirm the day and time of your appointment.

    Need quote for services for your vehicle?

    Save time and Request a Quote. Complete the simple form and we'll contact you via email or phone call.

    Tuffy Auto Service Center’s Certified Technicians Portage, Michigan
    Tuffy Auto Full Service Auto Repair Center Portage, Michigan

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    Tuffy Reviews

    “Lowest prices around us and they got us in so quickly! They did amazing work on my Subarus ac”

    Teresa Pierce

    Jul 22, 2021 – Kalamazoo, MI

    “I used to go to Tuffy, but when I moved it was hard to find someone as thorough as trustworthy as them. We recently moved back to the area and I am glad I get to have them service my vehicles again! They always make sure I get my maintenance done and keep my vehicles lasting a long time. Sometimes it’s something as simple as an air filter that other places miss that I appreciate. Thanks Tuffy! ”

    Matthew Sortland

    Jul 10, 2021 – Portage , MI

    “Honesty saves me money Courtesy makes it pleasant Professional - they know their stuff! What more do you want?”

    Gary MARX

    Jul 07, 2021 – Kalamazoo, MI

    “A really great place. There service is the best. All of the employees are the greatest. Comfortable waiting area. I can’t think of one negative to say. ”

    Theresa Perry

    Jul 04, 2021 – Portage, MI

    “We’ve been going to the Rick and Emily’s Tuffy for the last 15 years. They have always treated us with kindness and respect. Their mechanics are very competent and skilled. We know our cars are in good hands with the King’s:)”

    Brian Newman

    Jul 03, 2021 – Portage, MI

    “Very friendly and accommodating. Service was done with honesty and integrity. Will be a return customer. ”

    Shawn Taylor

    May 15, 2021 – Portage , MI

    “My father is a mechanic and he only recommends Tuffy for any muffler or exhaust pipe issues and I’m glad I listened my exhaust pipe was loose and needed a replacement and they took care of it all in just a few hours my car is nice and quiet again”

    Gabrielle Cardosa

    May 14, 2021 – Kalamazoo , MI

    “Tuffy has always done good work for me they do a good job and give discount whenever they can thanks for all the hard work”

    Michael Cole

    Apr 08, 2021 – Kalamazoo, MI

    “As always, Tuffy helped us by getting my daughter's car back on the road. Being fast, friendly, and willing to go that extra distance in everything they do is why we keep coming back to Tuffy. We won't go anywhere else, because I know our vehicles are safe and well maintained.”

    Amy Lynch

    Mar 28, 2021 – Kalamazoo, MI

    “As always they do a great job! Prices are great and service is second to none.”

    Rick Walpole

    Mar 26, 2021 – Kalamazoo, MI

    “I drove to several places in Portage and Kalamazoo and couldn’t get an oil change for a fair price. I decided to make an appointment at Tuffy, based on how friendly and efficient the receptionist was. It was a good decision. My oil change and tire rotation was done as scheduled, at a fair price, by friendly competent people. ”

    Anne V

    Mar 18, 2021 – Portage , MI

    “👍”

    David Wyant

    Mar 04, 2021 – Kalamazoo , MI

    “We've been going to Tuffy for over 10 years. I could tell you numerous stories of their phenomenal car care, kindness, and caring for not only our vehicles but us as a family. I never hesitate to recommend Tuffy to everyone I know. You won't be disappointed.”

    Amy Lynch

    Feb 14, 2021 – Kalamazoo, MI

    “Very good service, and very knowledgeable.”

    Kyle Toutanji

    Feb 13, 2021 – Portage , MI

    “Ruddy got done on a day when the whole county was shut down because of snow Thanks for your prompt service and friendly service!”

    Neil Boss

    Feb 06, 2021 – Portage , MI

    “Customer service was excellent starting with the very friendly young lady answering the phone and running the desk. The service person was great and the price for a synthetic oil change with a tire rotation can’t be beat will be returning from now on. ”

    Lori H

    Feb 03, 2021 – Three rivers, MI

    “I have used Tuffy now for nearly 4 years to do all of my oil changes and also exhaust and other work. If there have even been any issues with my vehicle or warranties, the staff gets them taken care of in and proper, professional manner. The rates are great and they are friendly and fast.”

    John Dunlop Dunlop

    Feb 02, 2021 – Portage, MI

    “Staff is super friendly and helpful ”

    Kurt Eager

    Feb 01, 2021 – Portage, MI

    “Professional. Friendly. Quick. Service ”

    Jeff

    Jan 31, 2021 – Portage, MI

    “I never feel like I’m being taken advantage of, they are honest and reliable whenever I need service. It’s kind of like a small town family owned shop in a big town setting, I highly recommend this place.”

    Jim M

    Jan 30, 2021 – Portage , MI

    “Great service ”

    David Wyant

    Jan 20, 2021 – Kalamazoo , MI

    “I totally trust Tuffy to do all my car repairs. Great staff and technicians. They always explain everything to you and do a great service.”

    Shelly Pattison

    Jan 20, 2021 – Mattawan, MI

    “I came in for brake service and they did everything I needed done and more! They didn’t try to upsell or cross sell. I actually ended up needing something cheaper than I originally thought! The desk staff was amazing and informative and super nice! I got a nice little loaner and my car was done the next day! Awesome service.”

    Jessica Dillon

    Jan 10, 2021 – Kalamazoo, MI

    “Brought my car In for an exhaust repair. Great Service from both the office and technician working on my vehicle”

    Ian K

    Dec 29, 2020 – Vicksburg , MI

    “Brought my car in late in the day due to an unexpected brake problem, provided me with a nice loaner car and had the car ready the next afternoon! Great service!!”

    Vic Tuttle

    Dec 18, 2020 – Vicksburg, MI

    “I have been taking my Subie here for a couple years. This business is honest, provides quality service @ the quoted price and doesn’t try to upsell extra parts & services. I really appreciate the TUFFY Service center in Portage!”

    Susan P

    Dec 18, 2020 – Portage, MI

    “I'm glad I'm came down and get my oil change and look over my car and see I needs to gets some up date work on my vehicle and the mechanic and other staff is good. ”

    Lucy Smith

    Dec 16, 2020 – Kalamazoo, MI

    “Awesome Service, Good people, Honest and dependable. I will never go anywhere else. Finally found a place I can trust.”

    Zachary Spangler

    Dec 13, 2020 – Portage , MI

    “I thought they were very caring and i would recommend them to anyone”

    Roger House

    Dec 10, 2020 – Portage, MI

    “Great service ! I made an apt on line. It was easy ! Shawn — the technician is amazing ! Great service ! Love you Tuffy people !!!!!!”

    Kathy Major

    Dec 08, 2020 – Galesburg , MI

    “Every time I go to tuffy i have a great experience. Everyone is so helpful and friendly. ”

    Joseph Bullock

    Dec 06, 2020 – Kalamazoo , MI

    “👍”

    David Wyant

    Dec 01, 2020 – Kalamazoo , MI

    “Got me inn quickly freindly service was great quality work have no issue that I can see understood my problem.was kind treated as a person that should be treated not just a customer thanks for everything Jeffrey ”

    Jeffrey Lee

    Nov 21, 2020 – Portage, MI

    “Always very friendly and helpful. Explains things well!! Trust them completely!!!”

    Sandra Cleveland

    Nov 12, 2020 – Portage, MI

    “Thankful for Tuffy’s customer service. T at the service desk and Mark the technician went above and beyond yesterday. I moved further away from the location, but still drive back because of the quality service and prices. ”

    Jason Luke

    Nov 08, 2020 – Kalamazoo, MI

    “Have taken three of my vehicles to Tuffy recently for various repairs and have been very pleased with the results. From the time you make the appointment to the time you pick it up they are always professional about everything. They contact you after they make the diagnosis and let you tell them which of the repairs you would like done. There's absolutely no pressure to do everything at once like you get at the dealership. Really have come to appreciate the folks at Tuffy. ”

    Scott Ryder

    Oct 29, 2020 – Portage, MI

    “I took my van in to get a lug nut taken off because I couldn't do it I also asked them if they can loosen a bolt on my starter because I could not take that off. They took it all the way out and cleaned it for me and put it back on so now I am able to take it off myself. That's where I go for all my work.”

    Michael Cole

    Oct 27, 2020 – Kalamazoo, MI

    “Very friendly service!!! Emily at front desk was very helpful, friendly and attentive. Service work was done very timely and pricing was good. Highly recommend this location for exhaust work.”

    Kristi S

    Oct 17, 2020 – Mack, MI

    “Let's just say I don't take my 4 cars anywhere else for repairs when needed. You just feel taken care of from the initial phone call to the pick of your vehicle. I've never had one issue from any of the service done. Always complete and on time. The communication from the office staff on estimates and when my vehicle is ready or working around my schedule is 5-star. ”

    Mike S

    Oct 17, 2020 – Portage , MI

    “I ALWAYS receive 5-star service and 5-star quality workmanship. Affordable car care from a family owned business! I won’t take my vehicle(s) anywhere else in the Kalamazoo/Portage area.”

    Shashu Baraka

    Oct 08, 2020 – Kalamazoo, MI

    “I have used Tuffy quite a few times for brake repairs and oil changes. I have always been upfront and honest and very reliable. My daughter and wife also rely on Tuffy for their repairs. I will continue using Tuffy for my Automobile service. Thanks Tuffy. Mark”

    Mark Alexander

    Oct 07, 2020 – Portage, MI

    “Always friendly, knowledgable, and great. Best of all they always solve my problem.”

    David Payne

    Sep 17, 2020 – Portage, MI

    “I am happy either the professionalism of the workers and very friendly and took the time to explain everything to me. Did not have to wait long at all. Will definitely keep coming back!”

    Diane Swander

    Sep 15, 2020 – Portage , MI

    “Excellent service. They kept in the loop of things while repairing my vehicle. 10/10 would definitely recommend! ”

    Kalynn Burnett

    Sep 12, 2020 – Kalamazoo, MI

    “The best service I have ever received! We will always bring our cars here. ”

    Margaret Jones Moffat

    Sep 03, 2020 – Portage, MI

    “Always a great experience. Super helpful and knowledgeable people. ”

    Robin Beach

    Aug 23, 2020 – Kalamazoo, MI

    “Excellent customer service. Very professional. I am always happy and satisfied when job is done. Keep it up. ”

    Muhammad Fawad

    Aug 21, 2020 – Portage , MI

    “Rick and Emily King are always so friendly and helpful! We have been bringing our cars there since 2005. We are so lucky to have such honest and hard working people close to fix our cars!”

    Brian Newman

    Aug 19, 2020 – Portage, MI

    “I came in 2 hours before closing. They were honest and direct about what could be done and what couldn't. I appreciate the honesty. Insightful and helpful in assisting me in my car repairs and helping me save money. Thank you Tuffy's!”

    Sai Myint

    Aug 17, 2020 – KALAMAZOO, MI

    “Awesome service, very honest and trustworthy with the information they provide.”

    Dwan Monroe

    Aug 16, 2020 – Kalamazoo, MI

    “Tuffy has shown me so much respect over the past 2 years. I truly feel I can trust them with all my car care needs”

    Julie Neal

    Aug 15, 2020 – Kalamazoo, MI

    “They took the time to fully explain the required work and were accurate in their statements about the time required. Very friendly and helpful service personnel as well as office staff.”

    Richard Bennink

    Aug 14, 2020 – Mattawan, MI

    “Friendly staff, very thorough inspection on my vehicle, trustworthy, And they were less expensive and did more than any other company I’ve been to. Excellent work!!”

    Julie Johnson

    Aug 14, 2020 – Vicksburg , MI

    “They were very fast, efficient and reasonable! I had been told at another shop I would need to leave my car 2days before someone could look at it, the Tuffy staff was able to get me in and out with a completed job the same day! Many thanks!!!!! ”

    Jeff Shane

    Aug 12, 2020 – Portage, MI

    “I was very happy and even though I need more work done no pressure was put on me and I will definitely keep being a customer. ”

    Toni King

    Aug 11, 2020 – Portage, MI

    “friendly staff. Very informative. I will go back again.”

    CHRISTINA BRADSHAW

    Aug 05, 2020 – Kalamazoo, MI

    “Emily and Rick from Portage are fantastic. Didn't try to pressure sell me into something that wasn't right for me. They gave me multiple options and let me decide what was best for my budget.”

    Joel Areaux

    Aug 05, 2020 – Kalamazoo, MI

    “Great service, very informative friendly staff”

    Erica Huyck

    Aug 01, 2020 – MARCELLUS, MI

    “Super friendly and informative customer service from the ladies at the front desk. With my crazy schedule, they allowed me to drop my truck off and pick it up at times that worked for me, and sent a convenient text letting me know when it was ready. I’ll definitely come here in the future. ”

    Travis Duncan

    Jul 29, 2020 – Kalamazoo, MI

    “This was my second visit for an oil change. They did a super job. I know it may sound strange but I am looking forward to my next oil change. ”

    Theresa Perry

    Jul 23, 2020 – Portage , MI

    “Been coming here for around 10 years+. Very friendly, professional, trustworthy, cost effective. I'm a single female and it's difficult to find service/ mechanical places you can trust. I now have to drive across town to go there, but it's worth it!”

    Leslie K

    Jul 09, 2020 – Kalamazoo, MI

    “Been coming here for around 10 years+. Very friendly, professional, trustworthy, cost effective. I'm a single female and it's difficult to find service/ mechanical places you can trust. I now have to drive across town to go there, but it's worth it!”

    Leslie K

    Jul 09, 2020 – Kalamazoo, MI

    “I have been here twice since I moved from Lansing, and great customer service! Friendy. And professional.”

    Charmaine Collings

    Jul 03, 2020 – Portage, MI

    “Very Pleased”

    Hazel Cloud

    Jul 02, 2020 – Kalamazoo. Michigan, MI

    “Always great service with a smile. ”

    Laurinda L

    Jun 27, 2020 – Portage, MI

    “I took my truck in to have the exhaust fixed. I was there first thing in the morning. They got my truck right in and looked at it and told the plan to fix it. It only took an hour from start to finish. The mechanic and staff where very polite and courteous. ”

    Derek Shaver

    Jun 26, 2020 – PORTAGE, MI

    “As a single mom keeping two used cars on the road, I am here to tell you that Tuffy isn't just a car service company, they are like family. They care, work quickly, and make sure we're totally safe before we leave. I can't say enough good things about Tuffy, the King family, and all their staff!”

    Amy Lynch

    Jun 26, 2020 – Kalamazoo, MI

    “I’ve found my car/truck repair shop. They do good work for a fair price and have high customer service. Highly recommend for car repair/maintenance. ”

    Kevin S.

    Jun 25, 2020 – Portage, MI

    “Had new shocks on my 68 Triumph Spitfire. Service was excellent, it was done in the time they told me and at the price they quoted. Will definitely use their services again.”

    Steve Sims

    Jun 20, 2020 – Kalamazoo, MI

    “They had a sale on synthetic oil changes, w/that they included on site road test, additional diagnostic testing & allowed me to come out & view and see the issue needing to be serviced first hand. Their customer service was spot on, I enjoyed doing business w/them & would def be back. Whenever I’m in a bind, Tuffys is my guy. ”

    Haley Darmody

    May 22, 2020 – Portage , MI

    “Quite pleased with the level of service. Able to bring car in right away and have exhaust system repaired inexpensively. They were very accommodating. Referred by a friend. Will go there from now on for all auto issues.”

    Francis Grubelich

    May 09, 2020 – Richland , MI

    “I was very pleased the prices were reasonable Rick notified me that I needed additional work and I told him to go ahead whatever it needs then he noticed he overcharged me and refunded me the overcharge right then and there they also repaired my spare with no additional cost thank you”

    Michael Cole

    May 06, 2020 – Kalamazoo, MI

    “This service center is the best service center I ever come across.the technicians are knowledgeable and care kind. ”

    Jayant M

    Apr 07, 2020 – Portage, MI

    “Courteous and thorough shop. Professional staff, great work. ”

    roy c

    Mar 03, 2020 – Lawton , MI

    “I was in desperate need of an alignment after changing some parts on my truck, I spoke with Edward on the phone and he told me they could squeeze me in if I got there soon. I got there and my truck went right in, When they realized I needed a full alignment I was informed of the procedure and the price difference BEFORE they proceeded which was a surprise since nobody else does that. I was informed the entire time. Edward also engaged in conversation which helped time go by. The guys stayed later than they were supposed to just to make sure I was taken care of properly. Exceptional service, I will be back!”

    Calvin S

    Feb 19, 2020 – Lawrence, MI

    “My family & I had traveled from Wisconsin on Saturday, 1/4/2020 and were in town for a funeral and had the serpentine belt come off and was frayed/destroyed. Tuffy was able to get my car repaired in 1 1/2 hours with new serpentine belt and new tensioner! Fantastic service! Thank you! Was able to get back hometo Wisconsin later that evening! You guys are life savers!”

    Randy L

    Jan 06, 2020 – Dissmore, WI

    “I recently took my Patriot in for an oil change. I also asked Shawn to see if he could find something wrong with the exhaust because of extra noise in the cabin. Shawn let me know that the exhaust wasnt an issue but a bad wheel bearing. Additionally the front ball joints were showing signs of wear - he advised this would be a safety issue in the near future and explained things carefully. After getting a quote, I decided to get the repair done. Rick made sure I had a loaner car and told me I'd receive a text when it was finished. When I returned to pick up my car, Emily explained the bill was less than quoted because some of the parts weren't needed after all. This is why I travel 50 miles to have my Patriot services at Rick's shop. They are honest, friendly, and efficient. Highly recommend their service. ”

    Ed D

    Dec 29, 2019 – Bronson, MI

    “Very honest people, thank you! I always get someone when I call but rarely through online/email.”

    Lucas F

    Nov 26, 2019 – Portage, MI

    “I have been a customer for a number of years. I always get prompt courteous service. Rick, Emily, and the crew have always been able to diagnosis and repair every issue I have brought to them. I feel that they provide this service at a very fair price”

    Bob P

    Nov 09, 2019 – Portage, MI

    “I had taken my car to several other shops trying to diagnose some handling problems. 3 mechanics told me there's nothing wrong with the car and there were no safety issues with it at all. Tuffy's mechanic is the only one who saw that the U bolts on the leaf springs were broken - which is a very dangerous thing that could have resulted in a serious wreck. Nobody else even noticed it. Once that was repaired the handling problems were resolved. So Tuffy and their mechanics get points for being thorough and really looking at the car, as well as probably saving my life and the lives of other people on the road.”

    Barb V

    Nov 08, 2019 – Portage, MI

    “I would recommend this place highly. Very honest and a job well done. Went well beyond what they had to do to help. Much appreciated. ”

    Zachary L

    Sep 25, 2019 – Portage, MI

    “Impeccable service, not pushy about anything and very efficient. We may have had a small miscommunication about hours of operation, but Rick and Matt were incredible. Will absolutely be using this shop for everything moving forward.”

    Ben W

    Aug 06, 2019 – Portage, MI

    “Tuffy's was great. Matt was extremely helpful and I appreciated his help. The tech was great as to letting me know what I absolutely needed and what I could wait a little while on. They worked hard to get me taken care of as quickly as they could. I will use Tuffy's in the future.”

    Stephanie S

    Jul 29, 2019 – Watervleit, MI

    “2011 Chevy HHR needed a muffler and Tuffy came through with a great price and excellent timeline. Rick and Emily are great people and I look forward to bringing future business their way! Highly recommended!!”

    Nick J

    Jul 20, 2019 – Schoolcraft, MI

    “Rick, Emily and their team are fantastic! Speedy honest and trustworthy service!! ”

    Dana

    Jul 01, 2019 – Kalamazoo, MI

    “I knew i was in need of a brake job. I read the reviews of several service shops in the Portage area. This Tuffy shop was the best. I took my SUV in and was greeted by very friendly staff. I waited to see just what my SUV may need and had mentioned there was a noise coming from the rear.The Technician took my car for a test ride, put it up on the hoist, did a very in depth inspection. I was greeted by SHAWN my Tech. He took me through all he found. There were many issues I did not know about. I am knowledgeable in basic auto mechanics and what he told me was indeed Factual and in need of immediate repair. Shawn explained what was wrong, what it would take to fix it .My car is 16yrs old but has just 88k in miles, I ask him if it was worth saving. Shawn was very honest and knowledgeable , He did not hesitate and said YES it is. That the vehicle was in great shape and these repairs would allow me many more miles in it. He said that the items being fixed were normal wear things and that i had actually got way more then was expected from them. The honesty and sincere concern for me and the car was very genuine. The repairs were done when said, The cost was much less then I thought and exactly as quoted on the estimate. This is a OUTSTANDING Shop, Very honest, Friendly, and caring . They give excellent suggestions and explain everything. If you don't use this Tuffy Shop for your service needs you are making a big mistake. I Highly Recommend them, and will be using them for all my service needs . Thank you Shawn for your advice and super great work. ”

    GERALD SNEDEKER

    May 02, 2019 – Portage, MI

    “Great service, friendly people. Did my Estimate and the repair on the same day. It was a Saturday. I will be going back when I need repairs in the future.”

    Jimmy N

    Mar 11, 2019 – Kalamazoo , MI

    “The kind & professional individuals at Tuffys helped me figure out what was wrong with my car at their earliest convenience. Although they were particularly busy, they worked diligently to help each customer. I was happy to hear that they were able to solve my car’s problem and it didn’t even break my bank! 10/10 would recommend. Thanks Tuffy! ”

    Cyn N

    Mar 09, 2019 – Kalamazoo, MI

    “I have been coming to Tuffy for years and each time they have listened to my needs and came through to maintenance my classic Toyota. I appreciate your kindness and respect. Thank You Kindly! ”

    Damon F

    Mar 03, 2019 – Portage , MI

    “Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team. ”

    Anthony W

    Feb 10, 2019 – Portage, MI

    “Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team. ”

    Anthony W

    Feb 10, 2019 – Portage, MI

    “Had an accident on the expressway needed a radiator installed late Saturday afternoon they were able to get part and repair car by end of day to get me back on the road. These guys are awesome thanks Rick and the rest the team. ”

    Anthony W

    Feb 10, 2019 – Portage, MI

    “I depend on my local Tuffy for all aspects of repair for both my car and my daughter's car. The King family deals openly, honestly, and safely when it comes to any proactive and necessary repairs on our vehicles. I've been a customer for over 11 years, and will go nowhere else.”

    Amy L.

    Nov 30, 2018 – Kalamazoo, MI

    “What a fast turn around on a brake problem. Parts had to be special ordered, and still repaired the master cylinder 2 days earlier than quoted. Great people!”

    Thomas Charney

    Jul 18, 2018 – KALAMAZOO, MI

    “I am so pleased with the service and the technical experience of your staff.I have been going to tuffy's for years and I will be going for years to come. Sincerely Yours, Ronald Berg ”

    Ronald B

    Jul 12, 2018 – kalamazoo, MI

    “Was very impressed with how quickly I got service and how nice everyone was and how quickly the repairs were made. They even gave me a ride home so I wouldn’t have to wait in their waiting room. Their prices were a little below the national average for what was needed. Just a pleasure to get such fine service these days. ”

    Patricia W

    May 29, 2018 – Kalamazoo , MI

    “Got me in quick to service my brakes, gave me a free loaner car and beat the price of a local competitor I had an appt with the next day. I accidentally left items in the rental car and they were quick to call to let me know and brought them out to my car for me.. excellent customer service, I will be back.”

    kim s

    May 26, 2018 – portage, MI

    “Emily and the staff at Tuffys always provides me with excellent service and competative pricing on work to be done. I will continue to have my cars serviced with them and recommend them to my family and friends.”

    Donna H

    Jan 08, 2018 – Scotts, MI

    “Tuffy did an amazing job on my battery today! A special thanks to “T” and the rest of the team. They got me right in, they were friendly and not pushy like a lot of other auto cares centers I’ve been to recently. Thanks again guys! ”

    Tracy M

    Dec 13, 2017 – Portage, MI

    “ I would recommend this place to everyone , very good service ,very good at what they do ,trust them with both of my cars . good job boys !!!!”

    Ken K

    Sep 06, 2017 – Vandalia , MI

    “Rick and his team were excellent in every aspect. They found out what the problem was and offered us a great solution at a very reasonable price. To top it off they finished the job well ahead of time. Terrific overall experience.”

    Dan H

    Jun 11, 2017 – Portage, MI

    “”

    Jennifer H

    Jun 07, 2017 – Vicksburg, MI

    “Honest, fair priced, and fast! I would definitely bring my car here again!”

    Margaret Y

    May 27, 2017 – Portage, MI

    “I have been bringing my car to Tuffy's on Westnedge for almost 10 years. They have great customer service and great mechanics!!! Thanks to them I'm still driving my 2003 Subaru! I won't take my car anywhere else unless it's something they can't do and requires an authorized dealer. You rock Tuffy's!!”

    Laurie M

    Apr 07, 2017 – Portage, MI

    “We've been taking my car to this Tuffy location for almost 10 years. We came the first time because of their location, but we've kept coming back because we are so satisfied. It's not just oil changes and mufflers - we've had major engine repairs as well. I love that it is a locally-focused, family-owned business. Rick and Emily are straight-shooters, honest, and they really care that the work is done right. They include discounts even when I forget my coupon, and they always stand by their quoted price even if it turns out they made an error (hey, it happened once). The mechanics seem to be happy and stick around (always a good sign). I have always received quality service and fair pricing from this Tuffy shop. I recommend them them highly.”

    Lorraine A

    Jul 07, 2016 – Portage, MI

    “It was my first time at Tuffy, saw the sign for an oil change called very helpful on the phone and in the shop. I was introduced to my service tech I really liked that, very honest. I will definitely be back!!!”

    April H

    Dec 08, 2015 – Portage, MI

    “Well done Stuffy! Half the price of the dealership! Friendly and knowledgeable staff. Thanks !”

    Megan Brown

    Nov 06, 2015 – poratge, MI

    “Brandon was quick to provide an email estimate and schedule my service. He was honest with options and aware of my budget for repairs. While waiting for my service of new brakes & rotors, he even paid for my drink :) He went above and beyond expectations for service.”

    Kelly H

    May 05, 2015 – Portage, MI

    “We take both our cars there and have had great service every time. They let us know exactly what we need and will fix in a timely fashion. One winter day, below zero air temp, the heat died in the car. Called them, they squeezed us in immediately, AND gave us a loaner to drive till the next day when the part would come in -- all at a very fair price.”

    Jill S

    Apr 16, 2015 – Portage, MI

    “Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.”

    Don K

    Mar 06, 2015 – Portage, MI

    “Get great service and advice from everyone. Sometimes I do the llittle stuff myself (i.e. sparkplugs, wipers). I always like to hear from them about what may be needed, so I go to them for oil changes regularly. I can't do it any cheaper and they keep me righteous about fluids and inform me about things that may need to be done. Never any scare tactics. I personally witnessed Rick (on a day when he was busy and short handed) pull a vehicle from a bay, he told the lady about her tire pressure monitor light being on, and then pulled it back into the bay to discover a tire was seriously deflated-HMmmmmm-says something.”

    Don K

    Mar 06, 2015 – Portage, MI

    “Being new to the area, I was so happy to find an auto service center that I could trust and rely on. Rick and Emily are just "over-the-top" with their customer service. They will quickly put your mind at ease with their combined experience and extensive knowledge in automotive repair and maintenance. I feel better knowing I have a mechanic I can trust, and I would recommend to my friends. Bring your vehicle to Tuffy in Portage, you won't regret it”

    Deborah M

    Feb 25, 2015 – Portage, MI

    “We were very pleased with the service. The employees were very helpful, kind and welcoming. We will definitely return here in the future, our Toyota Corolla is beautiful!”

    Mike N

    Nov 28, 2014 – Portage, MI

    “I have had multiple dealings with Rick and Emily at the Westnedge Ave Tuffy location. I cannot say enough about their service and their commitment to doing what is right for me and my family. Their prices are more than fair and they don't try to 'sell' me on unnecessary repairs. I wholeheartedly endorse Tuffy Auto Service Center.”

    google user u

    Oct 01, 2014 – portage, MI

    “I've been taking our family vehicles to the Portage Tuffy for several years. Why? Because Rick, Emily, and their team understand the value of repeat business and word-of-mouth advertising. They aren't looking for the quick buck, but rather an opportunity to build long-lasting relationships with their customers built on trust. Their service is unmatched in the auto service/repair arena. For these reasons, I will always go to the Portage Tuffy for my vehicle maintenance and repair.”

    google user u

    Oct 01, 2014 – portage, MI

    “Rick and his Tuffy Crew were very professional to help my daughter from having her brakes replaced to the oil change... her head lights were in need of repair and adjusting and I along with her feel much more comfortable when she drives her vehicle at night. Thanks again Tuffy!”

    john p

    Oct 01, 2014 – portage, MI

    “Rick gave me a great advice on my problem and sold me only what I needed. I now have my oil changed there as well so they can watch for other emerging issues. I could not do that with the quick change place I was using. ”

    mike k

    Oct 01, 2014 – portage, MI

    “Tuffy has saved my butt more than once while on the road. From running over a huge construction connector that stuck in my tire to thinking I needed a front end alignment and finding out I had a broken tyerod. They are honest and trustworthy and a great place for a woman to go to and not get ripped off. I highly reccomend them!!! ”

    wendy w

    Oct 01, 2014 – portage, MI

    “I had a great experience with Tuffy! I went in for an oil change. It was so great to see Rick out in the Lobby interacting with the customers, answering all kinds of questions that that had. This is a female friendly auto shop. I know nothing about cars and they explained everything to me in language that I could understand and they did not make me feel incompetent for not knowing anything about cars. I will definitely be back again and again!!”

    jen c

    Oct 01, 2014 – portage, MI

    “I have dealt with several automotive shops in the area but the customer service in this one is outstanding. They listen and, better still, they hear what I am saying. I have had bad experiences with a few automotive shops in the area but I will be coming back to this one for my car repairs. The staff is knowledgeable, helpful and friendly. I don't feel I am interrupting them when I ask questions. I know nothing about cars other than to put gas into them and have them checked. I had my oil changed and they gave me a list of things that I needed to have done to my car to include a print out of suggested maintenance. They seem to bend over backwards to help you maintain your vehicle and are reasonably priced. I would strongly recommend them. ”

    nada d

    Oct 01, 2014 – portage, MI

    “What a bunch of nice folk at Tuffy's. I am from out of state and needed some simple tire pressure checks. I had tried the day before at a local gas station but the outside air machines wouldn't work, too cold I think. Rick and his crew took care of me and got me ready for my trip back east. Thanks guys!”

    tad t

    Oct 01, 2014 – portage, MI

    “Great shop love the service.”

    Kevin J

    May 15, 2014 – Walled Lake, MI

    “Service is always great.. Love there honesty...”

    Daniel J

    Apr 24, 2014 – Portage, MI

    “We were treated like royalty. Took our Impala in because the muffler, that had been installed by Tuffy in December of 2012, was rattling. They looked it over, determined that the muffler was defective, and replaced the whole system--- free of charge! We were pleasantly surprised and very pleased. Never have we worked with such honest and forthright people. ”

    Theresa M

    Jul 01, 2013 – Portage, MI

    “Awesome service at Tuffy! Very professional quick and extremely friendly! Wouldn't take my car anywhere else! My mechanic rocks! Brandon is the best”

    amanda c

    Mar 21, 2013 – portage, MI

    “I can’t say enough good things about Rick, Emily, and the rest of the Tuffy crew. They service all of our cars and I trust them to tell me when something needs attention. From an oil changes to major repairs, Tuffy in Portage and Kalamazoo is the only place we take our vehicles.499361”

    Julie F

    Jul 19, 2012 – Portage, MI

    “Rick and his crew has done a wonderful job taking care of my daughters vehicle from and oil change to having the head lights adjusted and back to looking new. Great Service by a great company!”

    John P

    Jun 29, 2012 – Kalamazoo, MI

    “We have been taking our cars to Rick and Emily for a number of years. They have always given us the best in service and cost in a very friendly and helpful manner.”

    Bob P

    Feb 20, 2012 – Portage, MI

    “I always us to take my car to dealership for all repairs and maintenance. It took me only one try with Emily and her team and now I am hooked. They are great and stand behind their work. Great Job guys Thanks Ravi”

    Ravi S

    Feb 08, 2012 – Portage, MI

    “These guys put in the extra effort to find the problem where the other ones won't. Always done right thank you.”

    mike e

    Nov 15, 2011 – kalamazoo, MI

    “This shop is one of the best in the city! They gave me a great deal on fixing the car. It's like having a brand new car.”

    Cali P

    Oct 18, 2011 – Portage, MI

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